Business Operations & Customer Support, Manager (MNC Health & Wellness Company)

Open Position: Business Operations & Customer Support, Manager (MNC Health & Wellness Company)


An MNC Health & Wellness Company is currently hiring Business Operations & Customer Support, Manager to lead the Customer Support Team based in the Kuala Lumpur office.


Key responsibilities include:

  • Having more than 8 years of working experience with exposure in either Business Operations, Customer Support or Continuous Improvement activities within regional countries
  • Maintains and improves daily operations by monitoring ticket system performance and identifying and resolving problems
  • Work closely with the team with a strong focus on operational strategies by evaluating team results via ticketing and customer satisfaction survey
  • Proactively analyse information from a range of data sources to understand common issues and process related gaps
  • Coordinate with the regional stakeholders for project support, portfolio development and management, setting priorities and incident resolutions as well
  • Provide leadership to the team on the adoption of best practices and processes to ensure a high level of customer satisfaction from regional stakeholders
  • Good communication, leadership and stakeholder management skills


If you are interested, please send your CV to for a confidential discussion.


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Please take note that only shortlisted candidates will be notified.


#BusinessOperations #CustomerSupport #ContinuousImprovement #Strategies #Operations #Leadership #Career #btcmalaysia #btcrecruitment #tehtarik #tehtarikmalaysia #Malaysia

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BTC Recruitment Malaysia is a registered company under the name Agensi Pekerjaan BTC Sdn Bhd.

(Company No. 1248936-P)

Office Address

Level 9, Block B1, Leisure Commerce Square,

9, Jalan PJS 8/9,

46150 Petaling Jaya, Selangor Darul Ehsan.