Open Position: Business Operations & Customer Support, Manager (MNC Health & Wellness Company)
An MNC Health & Wellness Company is currently hiring Business Operations & Customer Support, Manager to lead the Customer Support Team based in the Kuala Lumpur office.
Key responsibilities include:
- Having more than 8 years of working experience with exposure in either Business Operations, Customer Support or Continuous Improvement activities within regional countries
- Maintains and improves daily operations by monitoring ticket system performance and identifying and resolving problems
- Work closely with the team with a strong focus on operational strategies by evaluating team results via ticketing and customer satisfaction survey
- Proactively analyse information from a range of data sources to understand common issues and process related gaps
- Coordinate with the regional stakeholders for project support, portfolio development and management, setting priorities and incident resolutions as well
- Provide leadership to the team on the adoption of best practices and processes to ensure a high level of customer satisfaction from regional stakeholders
- Good communication, leadership and stakeholder management skills
If you are interested, please send your CV to lai@btcrecruitment.com for a confidential discussion.
Visit www.btcrecruitment.com today.
Please take note that only shortlisted candidates will be notified.
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More Information
- Address Kuala Lumpur, Malaysia, Selangor
