IT Support Engineer, Voice & Telephony (Service Provider Industry)

Open Position: IT Support Engineer, Voice & Telephony (Service Provider Industry)


A reputable Service Provider Industry is currently hiring IT Support Engineer to join the Voice & Telephony Team in the Kuala Lumpur office.


Key responsibilities include:

  • Provide global L1/L2 technical support covering Networking (Cisco and others), SIP, PBX, Telephony and etc
  • Proactively using Network and Telephony monitoring tools for pro-active monitoring, prevention and troubleshooting issues
  • Perform troubleshooting on issues/incidents reported with the customers as the first escalation point of contact
  • Manage the requests/incident tickets with internal and external stakeholders as per the ITIL service management framework
  • Having professional certifications such as ITIL, CCNA, MCSA and etc would be added advantage
  • Able to work under pressure while coordinating multiple tasks and ticket requests/incidents
  • Good interpersonal and communication skills, including written and presentation skills


If you are interested, please send your CV to for a confidential discussion.


Visit us at today.


Please take note that we will only be in touch if your application is shortlisted.


#IT #InformationTechnology #ITSupportEngineer #SupportEngineer #Voice #Telephony #ITIL #Framework #CCNA #Manager #career #jobs #jobseekers #cv #btcrecruitment #btcmalaysia #jobsMalaysia #Malaysia

More Information

Apply for this job
Share this job

BTC Recruitment Malaysia is a registered company under the name Agensi Pekerjaan BTC Sdn Bhd.

(Company No. 1248936-P)

Office Address

Level 9, Block B1, Leisure Commerce Square,

9, Jalan PJS 8/9,

46150 Petaling Jaya, Selangor Darul Ehsan.