ITIL Service Management Analyst (Mandarin Speaking)

Open Position: ITIL Service Management Analyst (Mandarin Speaking)


A regional Shared Services in Malaysia is looking for ITIL Service Management Analyst (Mandarin Speaking) to join them in the KL office.


Key responsibilities include:

  • Hands-on experience with industry-standard ITSM tool implementations (Remedy, ServiceNow, JIRA and etc) with ServiceNow experience as an added advantage
  • Good knowledge in ITIL process improvement methods, procedures, metrics development, documentation and reporting
  • Capable of resolving IT service management and procedurally related conflicts, identifying alternatives, and providing solutions
  • Demonstrates the desire to continue ITSM and ServiceNow process improvements through a detailed analysis of data, ticket trendings and inputs from users
  • Able to work with all levels of management and IT Department while maintaining professional, efficient communication under tight timelines
  • Good communication skills, passionate and enjoys working in a diverse team-based environment
  • Able to converse in Mandarin would be added advantage to communicate with stakeholders based in China


If you are interested, please send your updated CV to for a confidential discussion.


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BTC Recruitment Malaysia is a registered company under the name Agensi Pekerjaan BTC Sdn Bhd.

(Company No. 1248936-P)

Office Address

Level 9, Block B1, Leisure Commerce Square,

9, Jalan PJS 8/9,

46150 Petaling Jaya, Selangor Darul Ehsan.