Service Delivery Manager, IT Operations (IT Service Provider Company)

Open Position: Service Delivery Manager, IT Operations (IT Service Provider Company)

A reputable IT Service Provider Company is currently hiring Service Delivery Manager to lead the IT Operations team and be based in the Kuala Lumpur office.

Key responsibilities include:

• More than 8 years working experience within IT Operations and Service Delivery with good experience leading a team
• Proactively monitoring the tickets covering Incident/Change/Problem management including Service Requests
• Provide daily, weekly and monthly reporting on the contractual SLA’s and KPI’s to the customers and management team
• Drive optimal operations and continuous improvement of the service introduction process to deliver high-quality service and regional project delivery excellence
• Effective communications with the customers to manage expectation and demonstrate value, underpinned with a focus on continual service improvement
• Experience in the proactive delivery of managed support services within IT Operations, ITIL and Service Management environment
• Having professional certification such as ITIL  would be added advantage
• Good people management skills to hire, lead and develop the talents
• Good interpersonal and communication skills, including written and presentation skills

If you are interested, please send your CV to lai@btcrecruitment.com for a confidential discussion.

Please take note that we will only be in touch if your application is shortlisted.

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