Service Delivery Manager, IT Operations (IT Service Provider Company)

Open Position: Service Delivery Manager, IT Operations (IT Service Provider Company)


A reputable IT Service Provider Company is currently hiring Service Delivery Manager to lead the IT Operations team and be based in the Kuala Lumpur office.


Key responsibilities include:

  • More than 8 years working experience within IT Operations and Service Delivery with good experience leading a team
  • Proactively monitoring the tickets covering Incident/Change/Problem management including Service Requests
  • Provide daily, weekly and monthly reporting on the contractual SLA’s and KPI’s to the customers and management team
  • Drive optimal operations and continuous improvement of the service introduction process to deliver high-quality service and regional project delivery excellence
  • Effective communications with the customers to manage expectation and demonstrate value, underpinned with a focus on continual service improvement
  • Experience in the proactive delivery of managed support services within IT Operations, ITIL and Service Management environment
  • Having professional certification such as ITIL  would be added advantage
  • Good people management skills to hire, lead and develop the talents
  • Good interpersonal and communication skills, including written and presentation skills


If you are interested, please send your CV to for a confidential discussion.

 Visit us at today.


Please take note that we will only be in touch if your application is shortlisted.


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BTC Recruitment Malaysia is a registered company under the name Agensi Pekerjaan BTC Sdn Bhd.

(Company No. 1248936-P)

Office Address

Level 9, Block B1, Leisure Commerce Square,

9, Jalan PJS 8/9,

46150 Petaling Jaya, Selangor Darul Ehsan.