Customer Service Support, Medical Division (Pharmaceutical Company)

Open Position: Customer Service Support, Medical Division (Pharmaceutical Company)

A pharmaceutical company is currently hiring a Customer Service Support, Medical Division to join them in the Kuala Lumpur company.

Key responsibilities include:

  • Holds a Diploma/Degree in Healthcare related subjects with a more than 1 years working experience.
  • Recognize interactions that involve adverse events and/or product quality complaints and manage them in compliance with the applicable procedures.
  • Record all interactions accurately in the necessary database. Ensure documentation is complete concise, and adheres to Good Documentation Practice
  • Work together with colleagues to exchange effective methods and practices that meet the needs of customers, and provide feedback to consistently improve daily processes.
  • Collaborate in inquiries, surveillance, and inspections.
  • Good proficiency in written English and proficient verbal communication skills in a professional context in English.

If you are interested, please send your CV to or for a confidential discussion.

Please take note that only shortlisted candidates will be notified.

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BTC Recruitment Malaysia is a registered company under the name Agensi Pekerjaan BTC Sdn Bhd.

(Company No. 1248936-P)

Office Address

No. 1139, Level 11, Block A3, Leisure Commerce Square,

9, Jalan PJS 8/9,

46150 Petaling Jaya, Selangor Darul Ehsan.