Open Position: Global IT Support Engineer (IT Service Provider)
An IT service provider is currently Global IT Support Engineer to join them in their Kuala Lumpur office.
Key responsibilities include:
• Holds a bachelor’s Degree in any related field.
• Part of a team maintaining a 24×7 Global Support Services working on incident and problem resolutions from live chats, phone calls, emails, and the company proactive monitoring system.
• Proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching SLA.
• Identify, analyze, diagnose and resolve incidents and requests.
• Having Network Certifications such as CCNA, CCNP or etc would be an added advantage.
• Good verbal and written communication skills.
If you are interested, please send your CV to email@example.com or firstname.lastname@example.org for a confidential discussion.
Visit www.btcrecruitment.com today.
Please take note that only shortlisted candidates will be notified.
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