L1/L2 IT Support Engineer (Service Provider Industry)

Open Position: L1/L2 IT Support Engineer (Service Provider Industry)

A reputable Service Provider Industry is currently hiring L1/L2 IT Support Engineer to join the Voice & Telephony Team in the Selangor office.

Key responsibilities include:

• Provide global L1/L2 technical support covering Software, Networking (Cisco and others), Servers and etc
• Proactively using IT monitoring tools for pro-active monitoring, prevention and troubleshooting issues
• Perform troubleshooting on issues/incidents reported with the customers as the first escalation point of contact
• Manage the requests/incident tickets with internal and external stakeholders as per the ITIL service management framework
• Having professional certifications such as ITIL, CCNA, MCSA and etc would be added advantage
• Able to work under pressure while coordinating multiple tasks and ticket requests/incidents
• Good interpersonal and communication skills, including written and presentation skills

If you are interested, please send your CV to lai@btcrecruitment.com for a confidential discussion.

Visit us at www.btcrecruitment.com today.

Please take note that we will only be in touch if your application is shortlisted.

#IT #InformationTechnology #ITSupportEngineer #SupportEngineer #ITIL #Framework #CCNA #Manager #career #jobs #jobseekers #cv #btcrecruitment #btcmalaysia #jobsMalaysia #Malaysia