Author Archive for: LAI SHYAN CHIN

The quality of your questions determines the quality of your thinking. And when I started thinking about how I could grow my business, these were some of the questions I asked myself: How can I begin to replace myself? How can I get out of the truck? The questions weren’t easy to answer, but they transformed my leadership on a

Carving out time for learning and development is critical for anyone who wants to improve their leadership competencies and performance outcomes. Yet finding the time for it is hard for many managers. With looming deadlines, daily tasks, and urgent meetings, learning to lead can often take the back burner. But advancing yourself doesn’t have to be excessively time-consuming. In fact,

The higher road to being a good leader is a courageous journey; it’s walking the talk of character and integrity, and there are no shortcuts.  Good leaders who choose this journey know they can’t succeed without learning from others, especially what it means to serve for the good of others. Leaders learn to become leaders by modeling servant leadership, and they continue to learn in their roles

You may recall the iconic 2013 Gallup study that found that people don’t leave companies, they leave managers. While that research was conducted almost 10 years ago, the adage holds up today. Over the last few years, I’ve been consulting with companies on how to “bring their human” to the world of hybrid work, which helped me begin to see

Most of us work with a jerk—toxic people who seem hellbent on making our lives, well, hell. But here’s the good news: You don’t have to be completely beholden to their poisonous ways. It turns out toxic coworkers often operate by the same tired playbook. And once you identify and understand what type of work jerk you’re dealing with, you’ll

It used to be that technical proficiency was the main quality that was desired when it came to leadership. And while technical proficiency is important, it is now considered an entry level skill that is necessary to get your foot in the door. Besides, many jobs are now so complex that we need to rely on a team of competent

And whether you intend to, you start establishing your culture from day one. Unfortunately, many businesses are so focused on developing their product or service that culture evolves without intentional direction, eventually causing problems. Low morale, unproductive employees, high turnover, and client attrition are signs that you might need a culture shift. While changing direction mid-stream presents challenges, a great

People love doing business with these firms of endearment. “Loyalty” is real and visible and it helps to create unbeatable advantages for organisations which are founded on the right principles, values and culture. People are increasingly searching for higher meaning and purpose in their lives. Therefore, it comes as no surprise that companies which are driven with purpose and passion

Productivity monitoring has been around for a long time, but in the age of remote and hybrid work, it has become a new reality for many. Some of the largest private U.S. employersreportedlyhave systems in place to monitor their employees’ productivity, some in real time. The intention behind this surveillance is obvious: Companies want to ensure that remote employees aren’t